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ITCS – IT Consultants & Solutions Terms & Conditions.
PRICING: Due to currency fluctuations it is difficult to publish up to date pricing.
We will always endeavour to match or beat competitor’s offers. All prices are correct at time of
quotation but are subject to change without prior notice.
At ITCS we understand the benefit to you, the customer, for consistency in
pricing and where possible we will advise of any impending changes. All prices quoted are GST exclusive.
GST is payable by Australian customers only. Errors and omissions are excepted.
ORDERING: Orders can be placed over the phone between the hours of
8.30AM and 5.30PM Australian EST, or by fax on +61 2 9587 0588
or by email info@itcs.ws
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Please note:
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Please make sure that you are ordering correct goods and
have ensured that the specifications of the goods meet your
requirement.
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Ensure that the product specifications on the quotation are
what you want. You are responsible for ensuring that products on quotation
and on your order are products you need to buy.
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Wrongly ordered goods will not be returned or replaced once
the packing has been opened. See returns for more
information.
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Freight will be calculated depending on location, type
of delivery service and product attributes such as weight, size, etc.
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All freight charges accrue GST charge.
PAYMENT: All invoices are due for payment strictly as per the terms and conditions agreed with the customer.
Credit facilities must be approved by ITCS. For COD sales, ITCS will accept payment by direct
deposit in advance only. Customers on credit account take note that ITCS
reserves the right to charge interest on late payment at the rate of 24% per
annum, calculated daily.
RETURNS:
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Only faulty or products not per your order's specifications
are eligible for returns.
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If a product is technically faulty please call customer service to organize an Returns Authorization number. No goods will be accepted by ITCS without an RA
number.
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For products which are supplied and are not suitable to
customer because of wrong choice by customer or any other reason, it is
possible to arrange for returns, provided the packaging has not been opened.
Such transactions will incur 15% restocking and administration fees plus
cost of delivery.
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Some goods are sold on ' No Return Basis' for the
various reasons inclusive of end of line goods. These goods cannot be
returned. See ordering for more information.
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The customer will incur the Cost of delivery.
Customers Cancellation: Unless otherwise agreed in
writing, customer may not cancel an order which has been accepted by ITCS.
Customer right to cancellation is agreed to by the parties in writing.
General: ITCS may amend these terms at any time by
giving customer notice by mail, mail or by posting a notice on ITCS public
website. By continuing to place orders, the customer will be deemed to have
accepted the revised terms.
Force majeure: In the performance of ITCS's
obligation under these terms or any relevant sales contract is prevented, restricted
or affected by force majeure including strike, lock out, raw material shortage,
or any other cause beyond the reasonable control of ITCS, ITCS will give notice
of such cause to customer and after 60 days from the receipt by customer of such
notice, either party may terminate the relevant sales contract without penalty.
TITLE TO GOODS: Title to the goods sold by ITCS shall remain with ITCS until all monies owing have been paid in full and cleared.
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